Your knowledge stays yours

Sabrixa (“we”, “us”, “our”) operates the website sabrixa.com and related services, including Sabrixa WhatsApp Knowledge Bot (the “Service”). This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our products.

By using our website or Service, you acknowledge this policy. If you do not agree, please do not use our website or Service.

The data controller for processing described in this policy is Sabrixa, led by Bhawesh Pratap Singh (Founder & Company Owner).

For privacy requests, contact: contact@sabrixa.com.

• Visitors to sabrixa.com and related marketing pages.
• Prospective and existing customers who submit inquiries or create a product workspace.
• End users who message a business on WhatsApp through a customer’s Sabrixa-powered number (processed on behalf of that business).

When you browse our marketing website without signing in, we do not automatically know your name, email, or phone number. We may still collect limited technical and usage information, including:

• Pages viewed, time on page, and navigation path.
• Referring website or campaign (UTM parameters where present).
• Approximate location (country or region) derived from IP address.
• Browser type, device type, operating system, and screen size.
• IP address (often truncated or hashed by analytics providers).
• Cookie identifiers and similar technologies, if you accept analytics cookies (see Section 10).

We receive identifiable information only when you choose to provide it, for example:

• Client inquiry form: name, email, phone, company, message, and related fields.
• Product registration or sign-in at whatsapp.sabrixa.com (account and billing data).
• Email or WhatsApp messages you send to us directly.
• Support or sales conversations you initiate with our team.

If you use Sabrixa WhatsApp Knowledge Bot as a business customer, we additionally process data needed to operate your workspace, including:

• Knowledge documents and FAQs you upload (text extracted from PDF, Word, Markdown, and plain text files).
• Searchable chunks and embeddings derived from your documents.
• WhatsApp conversation content, leads, bookings, and dashboard activity tied to your business account.
• Configuration such as business name, locations, hours, prompts, and subscription usage.

• Operate, secure, and improve our website and Service.
• Respond to inquiries and provide customer support.
• Measure marketing performance and understand how visitors use our site (with consent where required).
• Deliver AI-assisted WhatsApp replies grounded in each customer’s own knowledge base.
• Billing, fraud prevention, and compliance with applicable law.
• Send service-related communications you request or that are necessary for your account.

We use third-party AI APIs (for example OpenAI) to generate embeddings and responses. Under standard API terms, content submitted through those APIs is not used to train public foundation models.

Retrieved knowledge sent to the model is scoped to the relevant business account. We do not share one customer’s documents with another customer’s assistant.

We do not sell your personal information. We share data only as needed to run the Service, including with:

• Cloud hosting and database providers.
• Analytics providers (if you consent to analytics cookies).
• Email and form delivery services.
• Payment processors (for paid plans).
• Messaging providers (e.g. WhatsApp via Twilio) for product delivery.
• Professional advisers or authorities when required by law.

Essential cookies may be used for security and basic site function. Analytics cookies (for example Google Analytics) are loaded only if you click “Accept analytics” on our cookie notice.

Analytics helps us understand aggregate traffic — not to identify private individuals without their submission of contact details. You can withdraw consent by clearing site data or using browser controls; contact us if you need help.

• Marketing analytics: typically retained per the analytics provider’s settings (often 14–26 months).
• Contact inquiries: retained as long as needed for sales and support, then deleted or archived.
• Product data: retained while your account is active and for a limited period afterward for legal and backup purposes.
• You may request deletion subject to legal obligations and legitimate business needs.

We use technical and organizational measures appropriate to our size and risk, including encrypted connections (TLS), access controls, tenant isolation in the product, and secure hosting practices. No method of transmission or storage is 100% secure.

Depending on your location (including India’s Digital Personal Data Protection Act and, where applicable, GDPR), you may have rights to access, correct, delete, restrict processing, object, or port your data, and to lodge a complaint with a supervisory authority.

Product customers can update or remove knowledge documents in the dashboard. For other requests, email us at the addresses in Section 2.

Our providers may process data in countries other than yours. Where required, we rely on appropriate safeguards such as standard contractual clauses or provider certifications.

Our website and Service are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

We may update this policy from time to time. The “Effective date” at the top will change when we do. Material changes may be communicated via the website or email where appropriate.

Website: https://sabrixa.com

Product app: https://whatsapp.sabrixa.com

Privacy and DPA requests: contact@sabrixa.com.